1. Introduction

KashFlex is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Information: This includes your full name, phone number, email address, date of birth, government-issued identification, and residential address.

Financial Information: We collect bank account details, income sources, employment status.

Device Information: This includes IP address, device type, operating system.

Usage Data: Information on how you interact with our app, including pages viewed, time spent, user preferences, and app settings.

Emergency contact: You need to provide the mobile phone numbers, names and relationships of 2 contacts.

3. Permissions

To provide you with a seamless and personalized experience, KashFlex requests certain permissions. These permissions enable essential features. Below is a detailed explanation of why each permission is required and how your data is handled.

Camera
KashFlex uses your camera to enable the upload of necessary documents or photos for loan applications, including identity verification materials. This permission is required to confirm your identity and facilitate the loan application process. All camera data (photos and documents) is securely stored on our servers at kashflex.net. We do not share this data with third parties.

Location
KashFlex may request access to your device’s approximate location to provide location-specific services, such as displaying loan options available in your area. This permission is optional and not required to use the app. However, allowing location access may help us better evaluate your loan eligibility based on your region. If granted, your location data is securely stored on our servers at kashflex.net and is not shared with third parties.

SMS

By granting permission, KashFlex may access SMS data to improve fraud detection and risk assessment. This permission is entirely optional, and you have full control over whether to enable it. If enabled, the app will securely collect SMS data, including sender information, timestamps, and finance-related content. Specifically, the system scans messages for financial-related keywords to identify and analyze only finance-related messages. SMS data will be securely transmitted to our server at kashflex.net. You can revoke this access or delete your data at any time using the account deletion feature within the app.

4. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

Processing loan applications and determining eligibility.

Verifying identity, conducting credit assessments, and preventing fraudulent activities.

Enhancing customer support, providing personalized experiences, and improving our services.

Sending important updates, notifications, and promotional offers.

Complying with legal and regulatory obligations.

Conducting research and analytics to improve our financial products.

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

Service Providers: Third-party vendors that assist in loan processing, identity verification, credit scoring, payment collection, and customer support.

Regulatory Authorities: Government agencies or legal bodies when required to comply with applicable laws.

Debt Collection Agencies: In case of loan defaults, we may share your details with authorized agencies for recovery purposes.

Legal and Compliance Requirements: If required by law, subpoena, or other legal processes, we may disclose information to protect our rights and interests.

6. Data Security

We take extensive measures to protect your personal data from unauthorized access, alteration, loss, or misuse. These include:

Encryption of sensitive data during transmission and storage.

Regular security audits and vulnerability assessments.

Multi-factor authentication for user accounts.

Restricted access to personal data within our organization.

Continuous monitoring of systems for suspicious activities.

Despite our best efforts, no security system is completely foolproof. Users are encouraged to keep their login credentials confidential and report any unauthorized access.

7. User Rights and Choices

As a user of KashFlex, you have the following rights regarding your personal data:

Access and Update: You can review and update your personal information directly through the app to ensure it remains accurate and up-to-date.

Withdraw Consent: You may withdraw your consent for certain data processing activities at any time. Please note that this may limit or affect the functionality of our services.

Delete Data: You can request the closure of your account and the deletion of your personal data, subject to legal and regulatory requirements that may necessitate data retention.

Restrict Processing: Under specific circumstances, you may request to restrict the processing of your data, such as when you contest the accuracy of the data or object to its processing.

If you wish to exercise any of these rights, please contact us at support@kashflex.net. Our team will assist you in processing your request promptly and in accordance with applicable laws and regulations.

8. Retention of Information

We retain your data for as long as necessary to provide our services, fulfill legal obligations, and meet regulatory requirements. Typically, your data is stored for a period of 5 years from the date of your last interaction with KashFlex, unless a longer retention period is required by law. Even after account closure, some data may be retained for specific purposes, including but not limited to:

Compliance with financial and tax regulations (e.g., as required by local laws).Fraud prevention and risk management (e.g., to detect and prevent fraudulent activities).Dispute resolution and debt recovery (e.g., to resolve disputes or recover outstanding debts).

After the retention period expires, your data will be securely deleted or anonymized in accordance with our data protection policies. If you have any questions about our data retention practices, please contact us at support@kashflex.net.

9. Use of Cookies and Tracking Technologies

KashFlex uses cookies, web beacons, and similar tracking technologies to enhance user experience, improve security, and analyze usage patterns. Users can manage cookie preferences through browser settings.

10. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these external entities. We encourage users to review the privacy policies of such platforms before sharing personal information.

11. Children’s Privacy

KashFlex services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified of any significant changes through the app or email. Continued use of our services after such changes constitutes acceptance of the revised policy.

13. Contact Information

If you have any questions regarding this Privacy Policy, please contact us at:

App: KashFlex

Company: VELASCO LENDING LIMITED

Email: support@kashflex.net

Address: 11 UNITY STREETAFOBAJE , OTTA , ADO-ODO/OTA, OGUN STATE

By using KashFlex, you acknowledge that you have read, understood, and agreed to this Privacy Policy.